Right of Withdrawal for Consumers and Users
You have the right to withdraw from this contract within 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day you or a third party indicated by you, other than the carrier, acquired physical possession of the goods.
To exercise the right of withdrawal, you must notify us by letter at the following address: La Finojosa, P. I. Molino de Viento, 3-4; by phone at +34 957 14 20 56, or by email at calidad@finojosa.com, stating your decision to withdraw from the contract through an unequivocal declaration. You may use the withdrawal form model provided below, although its use is not mandatory.
You also have the option to complete and submit the withdrawal form model or any other unequivocal declaration electronically through our website www.finojosa.com. If you choose this option, we will communicate to you without delay, on a durable medium (e.g., by email), the receipt of such withdrawal.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us), without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed with the reimbursement using the same means of payment used by you for the initial transaction unless you have expressly stated otherwise; in any case, you will not incur any fees as a result of the reimbursement.
We will collect the goods.
We will bear the cost of returning the goods.
You will only be responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exceptions to the Right of Withdrawal
The right of withdrawal will not apply to contracts concerning:
The supply of goods that, after delivery and considering their nature, have been inseparably mixed with other goods.
Withdrawal Form Model
(Only complete and send this form if you wish to withdraw from the contract.)
- To the attention of La Finojosa, P. I. Molino de Viento, 3-4. Tel.: +34 957 14 20 56. Email: calidad@finojosa.com
- I hereby notify you that I/we withdraw from my/our contract of sale for the following goods:
- Ordered on/received on:
- Name of the consumer(s) and user(s):
- Address of the consumer(s) and user(s):
- Signature of the consumer(s) and user(s) (only if this form is submitted on paper):
- Date: